So Luisella and I rushed back down to the Wind shop. Only to find there was now a line of customers needing help, and the clerk had changed in our absence.
We stood there quietly and patiently (because, you know how I respect and revere the quiet dignity of standing in line). And as luck would have it our original clerk popped his head back into the shop to speak with the current clerk.
Luisella was on him like white on rice! Her vowels and syllables were flying and my ears were smoking just trying to listen for words I understood. Eventually I stopped trying to translate and simply trusted my friend to take care of me.
Apparently it's well known throughout Europe of American iPhone locks, but it is the onus of the customer to get the phone unlocked. There was nothing Wind could do for me.
So we trudged upstairs with heavy hearts.